Customer Service Specialist

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Description/Job Summary

AgChoice is currently recruiting for a Customer Service Specialist in our Martinsburg branch. Customer Service Specialists are located in the branch and serve as in-office support for loan officers and a point of contact for customers. They are focused on providing outstanding service and support to AgChoice customers during final stages of the loan process as well as throughout their journey as an AgChoice customer. Individuals in this role are proficient at promoting our products and services over the phone and handling customer account inquiries. They perform a wide variety of clerical and office activities including answering the telephones, greeting customers and handling customer disbursements.


  1. Takes ownership of customer inquiries and addresses them promptly and professionally.
  2. Uses CRM effectively to help manage customer relationships and enhance team communication. 
  3. Promotes the right combinations of services and connects customers to the appropriate team member.
  4. Completes administrative or various office duties to support the efforts of appraisal, branch, and central teams.
  5. Coordinates sales support and follow up activities relating to marketing and customer events.
  6. Prints and prepares loan documents in coordination with the loan specialist, depending on type of closing


  1. Must reside or relocate within 30 minutes of the Martinsburg office.
  2. Regular, predictable, and reliable attendance is required.
  3. Able to work posted hours of branch.
  4. Education and/or experience equivalent to a Bachelor degree in Agriculture, Business Administration, Accounting, or related field.
  5. 2+ years of related work experience preferred.
  6. Excellent communication, interpersonal relations, and customer service skills.
  7. Must be a quick learner, strong problem solver, and be adaptable to prioritize job duties.  Organizational and sales skills are essential.
  8. Ability to be assertive and decisive in arriving at sound business decisions which serve the best interest of the borrowers and the members.
  9. Superior knowledge of computer software applications
  10. Basic knowledge of loan processing, underwriting, accounting, and legal documentation preferred.
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EOE, including veterans and individuals with disabilities.

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