AgChoice Farm Credit

Customer Care Specialist I

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Description/Job Summary

AgChoice Farm Credit is currently recruiting for a Customer Care Specialist in our Reedsville office. Customer Care Specialists have expertise in providing customer support while also promoting our products and services.  They are the primary contact for processing customer convenience service requests as well as handling general account inquiries and disbursements. In addition to these duties, they perform a wide variety of administrative and office duties including answering the telephones as well as greeting branch walk-in customers and prospects.

Responsibilities/Duties

  1. Takes ownership of customer inquiries and addresses them promptly and professionally.
  2. Uses CRM effectively to help manage customer relationships and enhance team communication. 
  3. Promotes the right combinations of services and connects customers to the appropriate team member.
  4. Actively supports and promotes customer education and other outreach initiatives.
  5. Actively encourages customer feedback through customer surveys.
  6. Completes administrative duties to support the efforts of appraisal, branch, and central teams.
  7. Administratively support online inquiries, serve as customer support for Account Access.
  8. Coordinates sales support and follow up activities relating to marketing and customer events.
  9. Completes various branch duties as requested.

Required Skills

  1. Must reside or relocate within 30 minutes of the Seven Mountains office.
  2. Regular, predictable, and reliable attendance is required.
  3. Able to work posted hours of branch.
  4. Education and/or experience equivalent to a Bachelor degree in Agriculture, Business Administration, Accounting, or related field.
  5. 2+ years of related work experience.
  6. Excellent communication, interpersonal relations, and customer service skills.
  7. Must be a quick learner, strong problem solver, and be adaptable to prioritize job duties.  Organizational and sales skills are essential.
  8. Ability to be assertive and decisive in arriving at sound business decisions which serve the best interest of the borrowers and the members.
  9. Superior knowledge of computer software applications
  10. Basic knowledge of loan processing, underwriting, accounting, and legal documentation.
     
An EOE, including veterans and individuals with disabilities.
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EOE, including veterans and individuals with disabilities.

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